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COVID-19 Communication FAQs

Our Commitment to Transparent Communication
We believe open lines of transparent communication have never been more critical. As we return to School, we want all members of the Key community to understand the protocols for our sharing of information about potential and confirmed COVID-19 cases. It is our hope that by sharing more information with everyone, we can keep misinformation from causing unnecessary concern and anxiety.

It is important for everyone to understand that per HIPAA confidentiality guidelines, we are never able to share specific information about individuals; therefore, all our communications will be as detailed as they legally can be. We ask that families refrain from requesting additional details from faculty, staff and the Health Office.


If a student or faculty/staff member on campus has tested positive for COVID-19, will the School notify me?
Yes, if the individual may have been contagious when on campus. All parents will be notified via email if a student or faculty/staff member tests positive for COVID-19. However, a text and an email containing detailed information outlining CDC and School guidelines will only be sent to those families who have a child  who has been deemed to be in close contact with the individual per CDC guidelines. 

How will the School alert me if a student or the teacher in my child’s pod has tested positive for COVID-19?
As soon as the School knows of a case that may impact a pod, a text will be sent asking you to check your email. The email will outline the CDC and School guidelines with instructions for school exclusion, symptom monitoring and quarantining for your child. In this instance, Key’s Health Office will be working in tandem with the Anne Arundel County Health Department.

If someone who lives in the household of a student in my child’s pod tests positive for the virus will I receive any information from the School?
Yes. If it is a household member of a student in your child’s pod or someone deemed to be in close contact with your child, you will receive an email letting you know of the event and the fact that the student is quarantining at home. Additional details will be provided as determined necessary by the CDC and Anne Arundel County Health Department.

If someone who lives in the household of my child’s teacher tests positive for the virus will I receive any information from the School?
Yes. If it is a household member of your child’s teacher, you will receive an email letting you know of the event and the fact that the teacher is quarantining at home. Additional details will be provided as determined necessary by the CDC and Anne Arundel County Health Department.

Will I be alerted if any student or faculty/staff member in my child’s pod is awaiting results from a recommended COVID-19 test?
Yes, if the individual may have been contagious when on campus. A text and an email containing detailed information outlining CDC and School guidelines will be sent to those families who have a child in the affected student or faculty/staff member’s pod or who have been deemed to be in close contact with the individual per CDC guidelines.

  • Per above, a positive result will be shared with the full community. 
  • Negative results will be shared with the appropriate pod and those deemed to have been in close contact with the individual. 

Will I be alerted if a student or faculty/staff member who is not in my child’s pod is awaiting results from a recommended COVID-19 test ?
No. You only will be alerted if the student or faculty/staff member who is awaiting test results is a member of your child’s pod or deemed to be a close contact. A general community email will not be sent if a student or faculty/staff member is awaiting test results. A positive result will be shared with the full community. Negative results will be shared with the appropriate pod and those deemed to have been in close contact with the individual. 

A student in my child’s pod is not at school but I haven’t received an email. What’s going on?
If a child or teacher is not at school and families within that person’s pod have not received communication from the School, it indicates the person’s absence does not warrant communication.

Can I call the School for more information once I learn a member of the Key community has tested positive for COVID-19?
Please do not contact Key’s Health Office, your child’s Division Office or any member of the faculty and staff to solicit additional information. School communications are crafted to provide as much detail as HIPAA confidentiality guidelines will permit. No member of the faculty and staff is permitted to share additional details.