Summer at KEY FAQs

What protocols are you instituting to keep my child(ren) safe? 
The safety of campers is our top priority every summer but especially during this unusual time. Click here to visit COVID Health and Safety Protocols for more information. 

Do we have to provide our own masks?
Masks/face coverings will need to be worn by campers and counselors throughout the camp day. Campers are required to bring 2 masks/face coverings each day. Extra masks will be available for campers if needed. 

How old does my child need to be to attend one of your camps?
We have  a variety of programs available for children ranging in age from 3 1/2 to those entering 12th grade. We are unable to accept campers younger than 3 1/2 years by the start of the camp session due to our licensing requirements. All campers must be potty-trained. 

What if I forget my login information?
If you forget your password, click "Reset password" and follow the instructions.

Can I change my registration and switch to another camp or week?
Prior to June 1, a $10 fee will be applied each time changes are made to an existing regitration upon completion of the Change Request Form by a parent or guardian. After June 1, the change fee is $25. Payments, including the non-refundable deposits, can be transferred to the new camp that is being added but cannot be transferred to a camp you have already registered for. Refunds will not be given if switching to a lower priced camp within two weeks fo the camp start date. Changes made within two weeks of a camp start date may incur an additional $100 fee. The camp office will notify you if this applies to your request before making any changes.

When is payment due?
Non-refundable deposits are due for each camp upon registration and are required to reserve space in a camp session. Deposits will be applied to the total cost of the camp. Final payments for all camps are due on or before June 1.

Are deposits refundable?
Camp deposits are non-refunable, but they are transferable if making a change to a new regstration. 

Do you offer refunds or prorated fees?
Please see the Summer at KEY Policies page.

Do you offer financial assistance?
Unfortunately, we do not offer any financial assistance at this time. 

Do you offer a sibling discount?
We do not offer a sibling discount.

Should my child bring lunch and snacks?
If attending a full day camp, your child should bring a nut-free lunch.  All campers should bring nut-free snacks for morning and/or afternoon each day. Nut-free snacks are provided to all campers staying for Aftercare.

Is Summer at KEY “nut-free"?
Summer at KEY is a “nut-restricted” camp. No foods containing any types of nuts are allowed. Please carefully check the labels on each food you send in.

What is the camper-to-counselor ratio?
Our average camper-to-staff-member ratio is 7:1. 

Do all campers go to the pool?
No. Only campers registered for full day Traditional Camp go to the pool. See camp descriptions for details.

What should my child bring/not bring to camp?
Please see “What to Wear & Bring” in the General Information for the full list of items.

Can my child bring a cell phone to camp?
If you choose to allow your child to bring a cell phone to camp, the phone will need to remain in the camper's backpack throughout the day.

Do you offer before and after care?
We do not offer Before Care but have After Care until 5:30 each day.

What if I arrive late to camp?
For safety reasons, our buildings will be locked after drop-off. If you are arriving late, pull into the main parking lot and call the camp office at 443-321-2575.  

What if I need to pick up my child early?
If you must pick your child up early, call the camp office at 443-321-2575 with the time of pick-up. Park in the main parking lot, stop at the and call the camp office to let staff know you have arrived. A counselor will help your child gather their belongings and meet you at the main door where their camp is based. The person picking up will need to provide the family code as described in General Information.

What if I am late picking up my child?
If your child is not picked up by 3:45, they will go to After Care. Because they were not pre-registered, this will be considered a late pick up and both extended care and late fees will apply. Unfortunately, we are unable to offer Daily Drop-In this year.

What if I need someone else to pick up my child?
You will be emailed four-digit family code before camp begins. Family codes will remain the same throughout the summer. Be sure to give the person picking up your child the code. Campers will not be released without it. If you lose your code, please call the camp office for assistance.

Do you offer transportation?
We do not offer transportation service to and from camp.
 
What happens if my child gets sick or hurt during the day?
From time to time, the nurse must determine whether to send a child home. In such cases the child’s health, as well as the risk to the other members of the camp community, is considered. When it is determined that a child cannot remain in camp, the nurse will contact the parent or guardian first. If they cannot be reached, the emergency contact will be called. The expectation is that the child will be picked up by the parent, guardian or emergency contact within thirty minutes. As a result, it is important to have pick-up plans with emergency contacts in place. See Health Information in General Information for more details.