Summer at KEY FAQs
What protocols are you instituting to keep my child(ren) safe?
The safety of campers attending our Outdoor at Key and Tennis camps is our top priority every summer but especially during this unusual time. Below are some of the protocols that we will be following to make it as safe as possible for our campers and staff. These are examples based on the most current guidance available.
- Each group will consist of a maximum of 13 campers with 2 counselors. Groups will not mix. Everyone will stay in their smaller groups for all activities, minimizing exposure to other campers.
- Each morning there will be a health assessment to complete at drop-off. We will ask you a series of questions and take the camper’s temperature. Campers with a temperature of 100 or greater will not be allowed to stay at camp nor will any other camper riding in the same car. An individual with fever (temperature 100˚F or above) should remain at home until fever free without the use of fever-reducing medication for 72 hours. A confidential health log will be kept in the nurse’s office.
- Social distancing of 6 feet apart shall be maintained wherever and as often as possible.
- Increased signage will help enforce social distancing and remind everyone of enhanced health procedures like handwashing, covering coughs and sneezes, and increased sanitization.
- Campers and staff will wear masks/face coverings during drop-off and pick-up and only when deemed necessary by staff (see Health Information in General Information for specific details).
- Hand sanitizer will be readily available throughout the campus. Counselors will also carry sanitizer with them at all times.
- Campers will be informed at the beginning of the camp session about hand hygiene including washing hands and use of alcohol-based hand sanitizer upon entering any building at camp, after any activity, before and after snack time, after coughing, sneezing, or wiping nose, etc.
- All bathrooms and frequently touched surfaces, like door handles, water refill stations, light switches, and faucets, etc. will be disinfected throughout the morning and as needed.
- Equipment, tables, and other items used by campers will be sanitized between each activity and before the next group’s use. Certain supplies, such as scissors or sidewalk chalk, will not be shared between campers. Each camper will have their own set for the week.
Do we have to provide our own masks and gloves?
Campers are required to bring 2 masks/face coverings each day. Extra masks will be available for campers if needed. Campers will wear disposable gloves if deemed appropriate by camp staff for the safety of the camper and in those instances will be provided.
Will students be allowed on the playground this summer?
No. This summer we will not be using the playground, instead we will make use of the many beautiful outdoor spaces on our campus.
How old does my child need to be to attend one of your camps?
We have virtual programs available for children ranging in age from 3 1/2 to those entering 12th grade and in-person camps for children entering grades 2-8.
What do I do if I forget my login information?
Contact the camp office. We will provide you with your username and the instructions to reset your password. Please do not create a new family profile or username.
Can I change my registration and switch to another camp or week?
Registration payments cannot be transferred between in-person and virtual camps. Changes between Outdoor at Key and Tennis camps are not guaranteed and will be made on a case-by-case basis. Change fees may apply.
When is payment due?
Payments are due in full upon registration and are required to reserve space in a camp session.
Do you offer refunds or prorated fees?
If Summer at KEY needs to close due to state or local restrictions, families registered for Outdoor at Key or Tennis will receive a 100% prorated refund for the days closed. If Summer at KEY has to close either Outdoor at Key or Tennis camps for a suspected or confirmed case of COVID-19, families in those groups are eligible for a 100% discount for the days closed. If a camper or someone in their direct household tests positive for COVID-19 we will cancel your registration and you will receive a prorated refund for the remaining amount.
Do you offer financial assistance?
Unfortunately, we do not offer any financial assistance at this time.
Do you offer a sibling discount?
We do not offer a sibling discount.
Should my child bring lunch and snacks?
Since camps end at noon, campers should not bring their lunch with them. Your child should bring a nut-free snack each day.
Is Summer at KEY “nut”-free?
Yes. Summer at KEY is a “nut-restricted” camp. No foods containing any types of nuts are allowed. Please carefully check the labels on each food you send in.
What is the camper-to-counselor ratio?
Our average camper-to-staff-member ratio is 6:1 for our in-person camp programs.
Do all campers go to the pool?
No. There will be no swimming activities this summer.
What should my child bring/not bring to camp?
Please see “What to Wear & Bring” in the General Information for the full list of items.
Can my child bring a cell phone to camp?
If you choose to allow your child to bring a cell phone to camp, the phone will need to remain in the camper's backpack throughout the morning.
Do you offer before and after care?
Unfortunately we are not able to offer any Extended Care options this summer due to COVID-19 restrictions.
What if I arrive late to camp?
Due to the unusual circumstance this summer, it is imperative that you arrive to camp on time. If you are arriving late, you will pull into the main parking lot, stop at the circle bench, and call the camp office. Everyone must remain in the car. Someone from the office will come out to you to go over the camper’s daily health assessment and take the camper’s temperature. Once the health information has been collected, the camper will be allowed to get out of the car to be escorted to their camp group.
What if I need to pick up my child early?
If you must pick your child up early, pull into the main parking lot, stop at the circle bench, and call the camp office. Someone will bring your child out to you. You must remain in the car. The person picking up will need to provide the family code as described in General Information.
What if I am late picking up my child?
Due to the unusual circumstances this summer, it is imperative that you pick your child up on time. Because we are keeping the same campers with the same counselors throughout the week, the counselor will need to stay with your child until you arrive. Camps end at 12:00. Families should arrive to pick up no later than 12:05. If you are not in the pick up line by 12:15, late fees will apply and automatically be charged to your credit card on file. There will be a flat late fee of $25.00 for anyone arriving after 12:15. Beginning at 12:20, additional charges of $1.00 per minute until the child is picked up will apply. Unfortunately, there will be no exceptions. Late charges are billed per camper.
What if I need someone else to pick up my child?
You will be emailed four-digit family code before camp begins. Family codes will remain the same throughout the summer. Be sure to give the person picking up your child the code. Campers will not be released without it. If you lose your code, please call the camp office for assistance.
Do you offer transportation?
At this time, we do not offer transportation service to and from camp.
What happens if my child gets sick or hurt during the day?
From time to time, the nurse must determine whether to send a child home. In such cases the child’s health, as well as the risk to the other members of the camp community, is considered. When it is determined that a child cannot remain in camp, the nurse will contact the parent or guardian first. If they cannot be reached, the emergency contact will be called. The expectation is that the child will be picked up by the parent, guardian or emergency contact within fifteen minutes. As a result, it is important to have pick-up plans with emergency contacts in place. See Health Information in General Information for more details.