Summer at KEY FAQs
What do I do if I forget my login information?
Contact the camp office. We will provide you with your username and the instructions to reset your password. Please do not create a new family profile or username.
Can I change my registration and switch to another camp or week?
Yes. Prior to June 1, a $10 fee will be applied each time changes are made to an existing registration upon completion of the Change Request Form by a parent or guardian. After June 1, the change fee is $25. Payments made will be transferred to the new camp session or week that is being added. Payments cannot be transferred to a camp you have already registered for. Refunds will not be given if switching to a lower priced camp within two weeks of the camp start date. Changes made within two weeks of a camp start date may incur a $100 administrative fee.
When is payment due?
A non-refundable deposit of $50 for each half day camp or $100 for a full day camp is required to secure registration. Deposits will be applied to the cost of the camp. Balances for all camps are due by June 1 and all payments are non-refundable after June 1. If registering after June 1, full payment is due upon registration.
What is the refund policy?
All deposits are non-refundable. After June 1, all payments are non-refundable. Refunds will not be given if switching to a lower priced camp less than two weeks from the start date of the camp. Refunds will not be given for partial attendance or absence, including illness, from a camp.
Do you prorate camp fees?
Camp fees will not be pro-rated for partial attendance or absence from a camp.
Do you offer financial assistance?
Unfortunately, we do not offer any financial assistance at this time. If you need more time to pay for your camps, you can contact the office about payment plan options.
Do you offer a sibling discount?
We do not offer a sibling discount.
If my child is in a morning and an afternoon camp, what do they do between 12:00 and 12:30?
All campers attending both morning and afternoon camps will have lunch from 12:00 to 12:30 p.m. Morning counselors will walk campers to Katharine Hall for a supervised lunch, and afternoon counselors will pick them up at 12:30 to walk them to their afternoon camp. Campers not purchasing lunch through our Lunch Program should bring lunch from home.
Should my child bring lunch and snacks?
Yes. If staying for a full day, your child should bring snacks for morning and mid-afternoon. You can either bring lunch from home or order through our Lunch Program (see "Lunch and Snacks" under General Information). If staying for a half day, you will only need to send a snack with your child.
Is Summer at KEY “nut”-free?
Yes. Summer at KEY is a “nut-free” camp. No foods containing any types of nuts are allowed. Please carefully check the labels on the foods you send in.
What is the camper to counselor ratio?
Our average camper to staff member ratio is 7:1. Camps for our younger campers will have smaller ratios.
Do all campers go to the pool?
Only campers registered in the morning only or full day Traditional camps, Swim Club, or Pathfinders campers who have selected and been placed in a swimming activity will go to the Hillsmere Pool.
What should my child bring/not bring to camp?
Please see “What to Wear & Bring” in the General Information for the full list of items.
Can my child bring a cell phone to camp?
If your child to brings a cell phone to camp, we ask that the phone remains in the camper's backpack throughout the day. Campers are not allowed to use their phone to take photos without prior permission from their counselor.
Do you offer before and after care?
Yes. Extended Care runs from 7:30 to 9:00 a.m. in the morning and from 3:40 to 5:30 p.m. in the afternoon. Please find more rate and policy information under Extended Care.
What if I need to pick up my child early?
Please call the camp office or send a note in with your child to let us know when you will be picking up your child. We will bring your child to the camp office, and you will need to sign them out there. For safety reasons, early pick-ups must happen in the camp office. There are no exceptions.
What if I am late picking up my child?
Any child remaining in a camp after 3:40 p.m. will be automatically taken to Extended Care and must be signed out from there. Daily Drop in rates will be charged to your account. Please see more information under Extended Care.
What if I need for someone else to pick up my child?
You will be given a four-digit family code on the first day you attend camp. This code will remain the same for the entire summer. When you sign your child out at the end of camp each day, you will give the counselor your family code. If you plan to have anyone else pick up your child, you are responsible for giving them your family code. We will only let your child leave with an adult who knows that code.
Do you offer transportation?
At this time, we are not offering transportation service to and from camp.
What happens if my child gets sick or hurt during the day?
The Summer at KEY Health Office is a place where campers who become ill or suffer minor injuries at camp may briefly rest while a decision is made whether they should remain at camp or go home. The Health Office is staffed daily by the camp nurse Mondays from 8:30 a.m. to 3:30 p.m. and on Tuesdays-Fridays from 8:45 a.m. to 3:45 p.m. The nurse is responsible for administering minor first aid to campers, and contacting medical professionals and/or parents in case of serious illness or injury. If it is determined that a child cannot remain in camp, the parents, or an alternate person designated on the Registration Form will be contacted and must pick up the child within thirty minutes. For parents and alternates who are unable to meet this requirement, back up transportation plans are essential.
How old does my child need to be to attend one of your camps?
Summer at KEY offers a variety of camps for children ranging in age from 3 1/2 to those entering 12th grade. We are unable to accept campers younger than 3 1/2 years by the start of the camp session due to our licensing requirements.